Data Protection Complaints Policy

Effective date: 1 June 2026
Next review date: 1 May 2027

This policy explains how Caboodle Business Support Ltd handles data protection complaints fairly, promptly and in line with UK data protection law.

How to make a data protection complaint

You can contact us through any of the following methods:

Email: team@caboodlesupport.co.uk
Post: Ian Rowe, Managing Partner, Caboodle Business Support Ltd, 15 Potters Way, Salisbury, SP1 1PY
Telephone: 01722 510600

You do not need to use legal language or quote legislation. Please explain what has happened, which personal information is involved and what outcome you are seeking. If you are acting for someone else, we may ask for evidence that you are authorised to act for them.

What happens next

We will log and assess the complaint when it is received.
We will acknowledge it within 30 days.
We will investigate appropriately and without undue delay.
We will keep you informed where necessary and explain the outcome.

You can also complain to the Information Commissioner’s Office at any time.

Read the complete policy

Open or download the approved Data Protection Complaints Policy (PDF)

Paint N Body

4 months ago

Karen and Roz are great to work with, very patient with explaining everything to me when I get stuck. Always available and always prompt with tax returns. Such a relief to find after my previous accountant.

Sharon East

6 months ago

I was always felt very much in the dark with my previous accountant but working with Caboodle i feel looked after. A very smooth, guided & professional onboarding system. Great communications throughout. Always happy to help or assist with queries. Regular updates & can 100% say my business wouldn't be here without their amazing support. My heartfelt thanks especially to Karen & Roz 🌹

Francesca Herridge

I can’t recommend Karen and Roz highly enough. As a new construction business, having someone with such extensive knowledge and experience on our side has made a huge difference. They are always looking for ways to make our business more efficient and proactive in suggesting improvements that genuinely help us grow.

The support we’ve received since working with Caboodle has been excellent. No question is ever too small, and they are always happy to take the time to explain things clearly and provide helpful guidance whenever we need it.

Professional, reliable, and a real pleasure to work with. I would highly recommend their services to any business looking for a knowledgeable and supportive accountant.

We've also been lucky enough to work with Ian and taken a lot from his coaching session and values workshop.

Daniel Smith

1 year ago

Karen and her brilliant team have been amazing in looking after my plumbing business since i joined 5 or so years ago. She's always looking for ways to make my business more efficient and keep the paperwork side of things as simple as possible for me.
They are always available to quickly deal with any questions or queries that arise and are a pleasure to work with! I cant recommend this business highly enough!!

David Willars

2 years ago

Karen has handled and prepared tax accounts for us and the family for many years now and I can thoroughly recommend her. Karen’s professionalism and knowledge of tax management is exemplary. She brings a personable and friendly approach to everything she does which makes dealing with her a pleasure.